ONLINE BOOKING​

You can book an appointment for the attached patient (i.e., child) through Ocean. You may only book one (1) appointment at a time.

 

The confirmation email will include a hyperlink that allows you to cancel/reschedule the appointment at your convenience,

without admin support - unless it is less than 24 hours (1 business day).

 

Automated appointment reminders are provided 1 week and 2 days before the appointment to the *primary* email  on file, regardless of which email you used with the initial online booking. So please ensure the patient’s contact information is up-to-date with our clinic.

 

Phone Appointment(s)

 

The NP will call the *primary* contact number on file UNLESS otherwise stated or noted in the appointment reason. 

Please ensure your device is able to receive a call from a Private or No Caller ID, in the case the NP is working from home.

 

In Person Appointment(s)

 

The NP will measure heights and weights. Infants are weighed without clothes and diapers.

Please have your baby wear loose clothing and ensure you are equipped with wipes and extra diapers.

 

Urgent Concerns

 

Patients with urgent concerns (i.e., shortness of breath, chest pain, bleeding, etc.) should seek support via 811, or present to their nearest urgent care centre or emergency department. 

 

Prescription Refill Request(s)

 

In most cases, this can be scheduled as a phone call. If the patient runs out of medication, your pharmacy can provide emergency supply until the appointment. 

 

In other cases, the NP may or may not authorize refills until an in-person appointment is scheduled, for vitals and reassessment.

 

Note: Please keep track of the patient's medications and leave appropriate time to make an appointment to refill before running out.

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Form Request(s)

 

Forms will not be completed without sufficient notice. An appointment and/or additional fee may be required to complete forms not covered by MSP.

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Note: Uninsured services refers to services that fall outside the scope of MSP coverage and are billed directly to the patients. Patients are responsible for the cost of these services. Our clinic does not bill private insurance provider directly.

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Immunization(s)

 

Our clinic does not provide vaccines to patients. Please contact your pharmacy or your nearest public health unit to inquire.

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After Hours Care Program

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AHC is available weekdays between 5:00pm to 9:00am and 24 hours on weekends and holidays for non-life threatening health concerns. For more information, click HERE. Please call 1-855-615-7107. 

 

 

LATE POLICY

In Person:  If you arrive more than 10 minutes past your scheduled appointment, you will not be seen. 

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Phone:  If you unintentionally missed a call from the NP, please call the clinic right away (9-12PM, 1-3PM).  Any callbacks past 10 minutes will require a new appointment.  If the appointment is scheduled outside of our phone hours (9-12PM, 1-3PM), please ensure you are nearby your device to avoid missing the call.  

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CANCELLATION and NO SHOW POLICY

Any cancellation in less than 24 hours (1 business day) or a no-show is subject to a fee. 

 

 

CO-PARENTING/GUARDIANSHIP POLICY

It is expected that parents/legal guardians communicate with each other regarding appointments information, reminders, outcomes, and relevant medical decisions. All parents/legal guardians are invited and encouraged to attend appointments (either in person or phone), with the parents/legal guardians making the appointment and arrangement.  

 

If the child is from multiple households, the NP may request for a copy of a current co-parenting/custody order, to clarify parental/guardian rights regarding a child's medical care, decision-making authority, and access to health information. This helps NP provide appropriate care, manage communication, and avoid legal disputes.

 

 

HARASSMENT POLICY

Written or verbal harassment of NP/staff of Breakwater Pediatrics of any kind will not be tolerated, and is grounds for ending the provider-patient relationship without notice. 

 

 

OCEAN SECURE MESSAGING​

Our clinic uses a secure, online platform ('Ocean’') to convey secure messages, documents, questionnaires (i.e., assessment tools), appointment information, confirmation, and reminders from the clinic to the *primary* email on file ONLY.​​ Unfortunately, at this time Ocean cannot recognize 2 or more emails on file. Please regularly check your spam/junk folder. 

 

Should there by any messages, documents, and/or questionnaires for you (and the patient) to review and complete, the email will include the instructions on how to access the patient portal. Any attachments must also be saved/downloaded on your device as access to these expires.

 

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USE OF EMAIL

The email on this website is ONLY for patients attached to a pediatrician. 

Any emails for the Nurse Practitioner are NOT monitored.

 

Should you want to provide any information (i.e, documents) to the NP for review or add to the patient's chart, please call the clinic for instructions.

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COPY OR TRANSFER OF MEDICAL RECORDS (UNINSURED SERVICE)

Personal: To obtain the patient's medical records,  our clinic requires a signed consent from the parent/legal guardian. Once reviewed by the NP, the medical records will be sent via Ocean email. If the file is too big, you may be required to bring in a USB. Our clinic can deny releasing records to an individual who is not listed as a parent/legal guardian on file. This is in accordance to BC FIPPA. We may request additional information/documents such as custody order to clarify legal rights, prior to releasing records.

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Medical Office: If the patient transferred to a new healthcare provider, the clinic could fax us a signed consent form directly. Once reviewed by the NP, the medical records will be faxed over. The patient's file is marked as inactive/closed once processed.​

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​AI CHARTING

The NP uses an ambient artificial intelligence scribe called Heidi to document appointments. This decreases the time for charting, elevates patient communication and allows the provider to improve work flow efficiency.  

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Heidi is a tool that allows your provider to focus entirely on you during your visit while still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.   

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Only your provider can access the information. Heidi is compliant with PIPEDA as well as all relevant provincial privacy legislation across Canada. For more information, please click HERE.

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PRIMARY CARE ATTACHMENT vs SPECIALIST SUPPORT

Attachment to the Nurse Practitioner does not mean the patient (i.e., child) will be attached to a pediatrician. The NP will refer the patient to a pediatrician or other specialist ONLY if there is a concern requiring more support from a specialist. 

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The NP-Patient Agreement (ex. policies, guidelines, expectations, etc.) must be reviewed and signed by a parent/legal guardian. This is required for all patients, including those who moved from the NP's previous location to ensure continuity of care. If there is no record of the agreement on file, our clinic will send you the information through Ocean.

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